Refund & Exchange Policy
Refund & Exchange Policy
Refund & Exchange Policy
To ensure you are confident about your purchase, we have an Easy Returns & Exchange policy, which gives you enough time to be in no doubt that you have made the right decision of buying Diamond and jewellery from Luxuria Gem & Jewelry Should you have any problem with the Diamond and jewellery piece, you can choose to return it back and claim refund & exchange within the policy time frame and we will ensure that the entire amount is refunded to the customer’s account within 10 working days after receiving the product back with us. Below mentioned conditions are applicable for refund.
Gold Jewellery – 100% exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.
Diamond and Gemstones – 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.
Gold Coins – 99% of the current value of gold, calculated based on current gold price. (Gold rate X Gold wt.)
15 days refund policy is not applicable for gold coins, silver articles, silver rakhi, Silver Diamond Bracelets/Rakhi and for products ordered with specific indications like customization, engraving & personalised.
This refund is subject to quality confirmation by our quality assurance team and on verification that the packaging of the same is complete with all the documents like diamond certificate & original invoice.
In case you receive a damaged item, an item you didn’t order or the wrong item, we exchange it free of charge or refund the full amount charges after a quality check. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.
To initiate return, send us an email to info@luxuriagemjewelry.com, we will share packing instructions to follow and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. Note down the return tracking number.
Contact Us
If you have any questions about these Refund & Exchange Policy, please contact us at info@luxuriagemjewelry.com | +94 071 77 2500